Venkatesh Hariharan's views

This is a composite blog containing - General views, management thoughts, poetry, and abstracts. If you would like to share your thoughts on any of the posts - feel free to comment. Comments are moderated.

Saturday, March 29, 2008

Few thoughts in managing Customer Relationships

Managing customer relationships

- To be Available, To be attentive to requirements, To be Responsible.

- To invite to your house events includes webinars, seminars, appreciation meets etc. To share information about external events which would be of interest.

- To showcase new additions, includes service offerings, new leaders, competency activities, alliances and infrastructure addition.

- To remind yourself - that you are here to serve and serve with intelligence

- Broaden the touchpoints, let more know you

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